What is a Residential Support Worker?

A residential support worker is someone that will support, guide and care for someone in a home that they are currently living in. They support with day to day needs from getting up in the morning right the way through till they go to sleep at night. The role of a residential support worker is so varied as each person has a unique set of needs, which makes the job unique too.

What does a residential support worker do?

The day-to-day job of a residential support worker differs depending on the needs and age of the person they are supporting. This can include providing meals, completing daily tasks to take care of themselves, teaching new skills, providing emotional support and safety advice, and ensuring they are living a fulfilled life.

The role is primarily focused on enabling, supporting and role modelling behaviour to encourage our children and young people to be the best versions of themselves and create future independence. At 360 CRS, we support people with a diverse range of needs, including Emotional behavioural issues, learning disabilities, autism, and mental health needs.

As a residential support worker for children and young people you will find yourself working in the same settings which are occupied by the organisation. This will create consistency and structure for yourself and any children and young person living there. You will also provide guidance and support in the community and potentially support a number of people depending on their length of stay with us.

What are the responsibilities of a residential support worker?

There are many roles and responsibilities of a residential support worker, including:

· Providing physical support which will include helping with household tasks and maintaining the home.

· Cooking and baking.

· Providing emotional and nurturing support for children’s and young people.

· Supporting and helping with health care needs, including routine checks medical attention.

· Encouraging and supporting the development of personal skills through hobbies and interests.

· Teaching life skills, such as shopping, using public transport and paying for bills.

· Working with other healthcare professionals to ensure that all care needs meet the highest possible standards.

· Role modelling appropriate behaviour and giving advice and guidance on decision making when needed.

· Supporting educational needs – including attendance and home work

Residential support workers also encourage and guide the creation of meaningful connections. This could be by aiding them in their hobbies and interests, connecting them with appropriate community groups, enabling them to attend school or see their family and friends. You could also be encouraging them to develop a new life skill such as cooking or money management. To achieve this, understanding how the person communicates and their likes and dislikes is an important part of the job.

Why become a residential support worker

Being a residential support worker can be a very rewarding job. Even though the role can be hard and often challenging, making a positive difference to someone’s life and helping them become more independent brings feelings of accomplishment and satisfaction. It’s a great career choice for those who enjoy a varied job role and lots of interaction with others.

Some of the best parts of the job are sharing new experiences together, creating new memories and celebrating successes. You’ll enable children’s and young people to overcome their fears and challenges whilst helping them to build confidence and self-esteem.

What skills are needed?

There are certain skills that are beneficial to have when working as a residential support worker, for example:

· An interest in helping and enabling others regardless of their needs

· The ability to communicate clearly and sensitively when talking to children and their families.

· Good listening skills.

· Great problem-solving skills and the ability to adapt and act accordingly to situations.

· Good time management skills to be able to support the needs of multiple people and schedules.

· The ability to keep up with changing standards and codes of conduct in the social care sector.

· The ability to work both alone and as part of a team.

· A high level of patience and emotional resilience.

· Being empathetic towards everyone.

· The ability to make good, positive relationships with others.

· The ability to communicate with other professionals, including health, education and social care stakeholders.

· Great verbal and written communication skills.

· A non-judgemental attitude regardless of a person’s needs or history

· The ability to remain calm under pressure and when dealing with challenging situations.

What qualifications are needed?

Becoming a residential support worker doesn’t require any specific qualifications. Previous experience in the working with Children or the care sector is helpful but not required. When starting a residential support worker role we will provide induction training, especially for newcomers, which provides an insight into the roles and responsibilities of the job.

Even though specific qualifications aren’t required to start your careers and become a residential support worker, there is an expectation that you will commit to complete a relevant NVQ – Level 3 diploma in residential child care. Sometimes you can use units and knowledge from previous qualifications. This can be explored at your interview using guidance from Ofsted’s regulations.

For people who may have had personal experiences – whether that’s a sibling with autism, or a family member who has a disability or additional need, they may find their experiences can assist them with their role as a support worker.

What’s the application process?

The application process to become a residential support worker is relatively straight-forward. If applying for a role via our website, you will be asked to fill out an application form and health declaration. Successful applicants will then be invited to an interview which usually takes place face to face, but virtually can be considered. All successful applicants will need to undergo an enhanced DBS check and supply 2 references in line with our safer recruitment policies and regulatory requirements.

What’s the induction process like at 360 CRS?

When you start a career at 360CRS you will receive on-the-job training, which you will complete face to face as well as virtually in your first few weeks. You will complete shadow shifts with other team members before being signed off.

You’ll also have access to fantastic training and development opportunities. There’s a comprehensive induction programme where you will learn about our company values and our person-centred approach to service delivery. After completing your induction, you’ll be fully competent and confident to provide quality care to the children and young people you will support. There will be clear timescales given to you so you understand when you need to achieved your mandatory training and also the knowledge criteria as set out in your induction work book

Your learning journey will continue after your induction. You’ll receive further training and workshops relating to to specific children or young people that you might be working with. You can also attend training sessions that cover a wide range of things that you may encounter while working on at 360 CRS as well as being able to access a large virtual library of course using our partner hubs.

Is there opportunity for career progression?

There are opportunities for support workers to became deputy managers and then progress onto running their own home as a Registered Manager. Clear pathways are available within 360 CRS to support your growth and internal development if this is something that you want to do.

You may even choose to specialise in a key areas of behaviour and then wish to go on to become an internal trainer. This would allow you to obtain significant knowledge at your chosen subject and work directly with our team to ensure they are fully skilled and competent in their role.

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